PRIVACY POLICY
Flair Shipping LLC International Freight Forwarding & Logistics
1. Introduction
Flair Shipping LLC ("Flair Shipping", "we", "us" or "our") is an independent freight forwarding and logistics company established in Dubai, United Arab Emirates, in 2002.
We respect your privacy and are committed to handling personal data responsibly and transparently.
This Privacy Policy explains how we collect, use, disclose, retain and protect personal data through our website, business communications, freight forwarding services, commercial partnerships and recruitment activities.
We process personal data in accordance with applicable legislation, including UAE Federal Decree-Law No. 45 of 2021 Concerning the Protection of Personal Data, where applicable.
2. Information We Collect
Depending on your interaction with us, we may collect:
General Enquiries: Names, company details, email addresses, telephone numbers, correspondence and supporting documents.
Freight and Logistics Enquiries: Customer and shipment information, cargo specifications, shipping instructions, commercial invoices, packing lists, bills of lading, airway bills, customs documentation, delivery details and relevant personal identification or contact information.
Overseas Agents and Partnerships: Business contact information, company profiles, trade licences, registration documents, service capabilities and partnership proposals.
Careers and Recruitment: Contact details, CVs, qualifications, employment histories, professional references and supporting application documents.
Website Usage: IP addresses, device and browser information, online identifiers, website interactions and information collected through cookies and similar technologies.
We may also receive relevant personal data from customers, carriers, overseas agents, service providers and other parties involved in freight and logistics operations.
3. How We Use Personal Data
We process personal data to:
Respond to enquiries and prepare freight quotations.
Arrange sea, air, road and multimodal transportation.
Coordinate shipping documentation, customs clearance, cargo handling, warehousing and delivery.
Communicate with customers, carriers, overseas agents and service providers.
Assess commercial partnerships and employment applications.
Administer business relationships, contractual obligations and operational records.
Meet applicable legal, regulatory, customs and accounting requirements.
Maintain website functionality, security and performance.
Analyse website usage and measure advertising effectiveness.
Provide business updates and promotional communications where legally permitted.
We collect information for specified purposes and limit subsequent processing to compatible or otherwise legally permitted purposes.
4. Lawful Processing
We process personal data with valid consent or where a specific exception or other lawful ground permits processing without consent under applicable legislation.
These may include processing necessary to conclude or perform a contract with the individual, comply with legal obligations, establish or defend legal rights, or fulfil certain employment-related obligations.
Where consent is required, we obtain it through a clear and appropriate process. Consent may be withdrawn at any time, without affecting processing lawfully undertaken before withdrawal or processing otherwise permitted by law.
Submitting an enquiry does not automatically constitute consent to receive promotional communications.
5. Website Forms and Document Uploads
Our website provides forms for general enquiries, freight quotations, overseas agents and partnerships, and careers.
Form submissions and uploaded documents are transmitted to our company email system through Microsoft 365. Access is restricted to authorised Flair Shipping personnel, while relevant technology providers may process information as necessary to provide their services.
Submitted documents may contain personal data relating to customers, consignors, consignees, employees, representatives or other individuals.
Users should submit only information reasonably necessary for the relevant purpose and ensure that they are legally permitted to disclose personal data relating to others.
6. Information Sharing
We may disclose relevant personal data to parties involved in providing our services or meeting applicable legal requirements, including:
Shipping lines, airlines, trucking companies and other carriers.
Overseas freight forwarders, agents and logistics partners.
Customs authorities, ports, airports and other competent authorities.
Warehousing, cargo handling, distribution and insurance providers.
Professional advisers and relevant business service providers.
Microsoft, website hosting providers and other IT service providers.
Google and Meta in connection with website analytics and advertising, where legally permitted.
We limit disclosures to relevant purposes and apply appropriate confidentiality, contractual and data protection safeguards where required.
We do not sell personal data.
7. International Data Transfers
As an international freight forwarding company, we may transfer personal data to or make it accessible to recipients outside the United Arab Emirates.
Such transfers may be necessary for transportation bookings, customs procedures, shipping documentation, overseas agency coordination and cargo delivery.
Cross-border processing may also occur through our email, cloud services, website analytics and advertising technologies.
We conduct international transfers in accordance with applicable data protection requirements, including Articles 22 and 23 of the UAE Personal Data Protection Law, relying on recognised destination protections, appropriate contractual safeguards, valid consent or other legally permitted grounds, as applicable.
Information about relevant transfer arrangements and safeguards may be requested using the contact details below.
8. Cookies, Analytics and Advertising
Our website uses cookies and similar technologies for website operation, analytics and advertising.
These include:
Essential Cookies: Support website functionality and security.
Google Analytics: Helps us understand website traffic and visitor interactions.
Google Ads and Meta Pixel: Support campaign measurement, conversion tracking and, where permitted, advertising personalisation and remarketing.
Google and Meta may receive technical information, online identifiers and website interaction data through these technologies and process such information under their applicable privacy terms.
Further information is available in Google's Privacy Policy and Meta's Privacy Policy.
Where consent is required, non-essential cookies and tracking technologies are controlled through our website's cookie consent system. Visitors can accept, reject or adjust their preferences and withdraw consent through the available cookie settings.
9. Marketing Communications
We may send information about freight services, business updates and promotional offers where permitted by applicable law.
Where required, marketing consent is obtained separately and is not a condition of submitting a business enquiry.
Recipients may withdraw consent or object to further promotional communications at any time by using an available unsubscribe mechanism or contacting info@flairshipping.com.
Operational communications relating to quotations, shipments and contractual matters may continue where legally permitted.
10. Recruitment and Careers
Personal data submitted through our careers section is used to assess applications, communicate with candidates and administer recruitment.
Where a valid legal basis exists, unsuccessful applications may be retained for up to 12 months following the relevant recruitment decision for consideration against future vacancies.
Candidates may withdraw applicable consent or request that their information no longer be used for future recruitment, subject to relevant legal requirements.
Access to applicant information is restricted to authorised personnel and relevant service providers where necessary.
11. Data Security and Retention
We maintain appropriate technical and organisational measures designed to protect personal data against unauthorised access, disclosure, alteration, loss and misuse.
Such measures include controlled access to business information, appropriate safeguards for electronic communications and documents, and oversight of relevant service providers.
Personal data may be stored within our Microsoft 365 email environment and other business systems subject to applicable security and retention arrangements.
We retain personal data only for as long as necessary for its intended purpose or to satisfy applicable contractual, customs, accounting, regulatory or legal obligations.
When personal data is no longer required and no lawful reason for continued retention applies, we securely delete or anonymise it.
Where a personal data breach occurs, we take appropriate remedial steps and provide notifications where required by applicable law.
12. Your Privacy Rights
Subject to applicable legislation and relevant exceptions, individuals may have rights to:
Obtain information about the processing of their personal data.
Request access to personal data relating to them.
Request correction of inaccurate or incomplete information.
Request erasure or restriction of processing in legally recognised circumstances.
Request portability of eligible personal data.
Object to processing for direct marketing and certain other purposes.
Withdraw consent where processing depends on consent.
Object to certain automated processing decisions, where applicable.
Requests may be submitted to info@flairshipping.com.
We may request reasonable identity verification before responding. Requests will be handled in accordance with applicable legal requirements, including any relevant exceptions.
Individuals may also have the right to raise a complaint with the competent data protection authority in accordance with applicable procedures.
13. Third-Party Services and Children's Privacy
Our website may link to external websites and communication platforms, including WhatsApp. Information shared through these services may be processed under their respective privacy policies.
Our website is intended for commercial, professional and recruitment-related purposes and is not directed at children.
We do not intentionally solicit personal data directly from children. Any children's information incidentally processed in connection with legitimate logistics activities will be handled in accordance with applicable law.
14. Changes to This Policy
We may update this Privacy Policy to reflect changes in our operations, services, technologies or applicable laws.
The latest version will be published on our website with its effective date. Additional notice or consent will be provided where legally required.
15. Contact Us
For questions, concerns or requests relating to this Privacy Policy or your personal data, please contact:
Flair Shipping LLC International Freight Forwarding & Logistics
Office Address: 33A Zomorrodah Complex, Zabeel Road P.O. Box 50746 Dubai, United Arab Emirates
Email: info@flairshipping.com Telephone: +971 4 3355100 Website: www.flairshipping.com
We will review and respond to privacy-related enquiries in accordance with applicable legal requirements.
